Every question about Arabic Letter Journey — the app, a purchase, a profile, or a privacy request — goes to one address, answered by a person.
What to include
Tell us the parent account email address, the device and operating-system version, and what you expected to happen. For a billing question, include the store receipt or the last four digits of the payment reference.
Purchases and refunds
Subscriptions bought on iPhone or iPad are managed in Apple subscription settings; subscriptions bought on Android are managed in Google Play subscription settings. Refunds for those purchases follow Apple’s and Google’s own policies. Write to us for anything bought through web checkout.
Account and data requests
Export, progress reset, profile deletion, and account deletion are all self-service in the grown-up area of the app. If you cannot reach the app, email us and we will action the request.
Privacy questions
Read the Privacy Policy first; it lists exactly what is stored and what is refused. Anything it does not answer, ask us directly.
Contact
Write to sakanhomes@gmail.com for any privacy, billing, or account request. We reply within 3 working days.
Arabic Letter Journey
A calm journey through Arabic letters for children and their grown-ups.